Why this shopping basket costs 45% more at Tesco without a Clubcard

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That will be £42.40,’ says the checkout assistant as I pack my Tesco shopping into bags.

It’s more than I’m expecting but, as everything seems more expensive these days, I don’t question it.

I scan my Clubcard as I go to pay and suddenly the price drops by nearly a third to a total of £29.22.

Dodgy discounts: This basket of shopping costs up to 45% more at Tescos than at the other supermarkets if bought without a Clubcard

When I express surprise, the assistant nods in agreement. ‘You don’t get any of the deals without the Clubcard any more. People really regret it when they don’t use one,’ she says.

As I leave with my trolley, I can’t help but think this doesn’t seem fair.

While customers should be rewarded with benefits if they use a loyalty card and share their shopping data with retailers, they shouldn’t be penalised if they choose not to, says consumer expert Martyn James.

‘Any business with a loyalty card should give people the option of opting out of their data being collected without losing discounts,’ he adds.

More than 20 million Britons have a Tesco Clubcard, which enables shoppers to build up points that can be converted into money-off vouchers.

In return, Tesco gets the details of what you buy, how much you spend and how often you shop — information vital to the retailer in helping it to understand its customer base and maximise its profits.

In fact, this data is so valuable that last month Tesco announced it was now a ‘media owner’ and would use the information it receives from Clubcard shoppers to sell advertising space to brands.

It is doing this via a ‘media and insight platform’ operated by its wholly owned subsidiary Dunnhumby, a London-based ‘consumer data science’ specialist.

On the firm’s website, a section aimed at attracting advertisers to the Tesco scheme explains that it can use Clubcard data to ‘build an exact profile of your best customers, and what matters to them most’.

Furthermore, it says it can ‘target customers from sofa to store, wherever they are and whatever their mindset’.

And it assures brands it will even track what shoppers buy after they see specific advertisements, so they can be sure their marketing influences our purchases.

Tesco plans to sell promotional space in store; on its Scan as you Shop system; on its website and app; through marketing emails; and even on Clubcard voucher mailing letters, so shoppers can be targeted with specific offers when they receive their vouchers.

But what if you don’t want the supermarket to profile you and use that information to target you with advertising?

I nearly left my shopping at the till after seeing extra cost 

Stephanie Oram's £10 meal-for-two deal would cost her £18 without a Clubcard

Stephanie Oram’s £10 meal-for-two deal would cost her £18 without a Clubcard

Author Stephanie Oram almost had to walk away from a Tesco till when she discovered a £10 meal-for-two deal would actually cost £18 without a Clubcard.

However, a fellow shopper in the queue overheard her dilemma at the last minute and let her borrow his card so she could get the £10 deal.

Stephanie, pictured, who lives in Blackpool, Lancashire, had left her house with just a £10 note in her pocket as she knew what she wanted to buy.

But after selecting ranch steaks, an orange dessert, chips and a bottle of wine, she realised she had left her Clubcard sitting on top of the microwave at home.

The cashier then told her that without it she would have to pay £18 for the meal deal. As she considered what to do, a queue built up behind her — until finally the other customer stepped in to offer his help.

Stephanie said: ‘The queue was building and the colour in my face was rising.

‘I was getting ready to put everything back when a man next to me offered to let me use his card. ‘It was a win-win — I got the discount and he got the points.’ 

Stephanie, 51, added that she had not noticed the new Clubcard discounts in stores, but now realises her shopping was more expensive than she expected when she did not have her card.

She said: ‘I think the new system is a bit unfair because you are paying so much more if you do not have the card. But it is clearly to encourage loyalty.’

Previously at Tesco, you could simply opt not to use a Clubcard if you didn’t want to share your data. The only downside would be missing out on the opportunity to collect points.

But in 2019, the supermarket introduced Clubcard Prices — a system where discounts are available only to Clubcard shoppers. Now this is in place nationwide and means you must have a Clubcard to access special offers.

Without a Clubcard you’re likely to be out of pocket, as the standard prices of many items are surprisingly high.

For example, a 500g tub of Lurpak slightly salted spread costs £2.75 at Tesco with a Clubcard but £4 without. 

And for a 100g jar of Nescafe Azera Americano coffee, you would pay more than double at £5.49 without a Clubcard, compared to £2.74 with one.

My 15 items cost £29.22 with a Clubcard; £42.40 without. And when I looked up how much the same basket of goods cost at other supermarkets, I found I could have bought them for a total of £32.07 at Asda, £34.58 at Morrisons and £35.30 at Sainsbury’s.

That means buying the items at Tesco without a Clubcard costs around 25 per cent more than the average price charged across the other Big Four supermarkets.

However, the Clubcard did give me a good deal on my shop — it was about 14 per cent cheaper to buy the goods at Tesco with a card than the average cost across its competitors of £33.98.

But if I had forgotten to scan my card or opted not to use one, my shopping would have cost 45 per cent more in the same supermarket.

Tesco gets information from your Clubcard about what you buy, how much you spend and how often you shop

More than 20 million Britons have a Tesco Clubcard, which enables shoppers to build up points that can be converted into money-off vouchers

My basket was a tiny sample of the 4,500 products Tesco includes in its deals. But compared with other major supermarkets, 60 per cent of the items I bought were either more expensive or joint most expensive when shopping without a Clubcard.

‘Customers shouldn’t have to pay a premium to keep their data private,’ says James Daley, of consumer group Fairer Finance. ‘You used to be awarded benefits for sacrificing your data. Now it looks like you have to pay extra if you value your privacy.’

James Walker, of consumer data action website Rightly, describes the situation as ‘daylight robbery’. He says: ‘Tesco has recognised the value of the personal information it holds on Clubcard customers. The downside for the customer is that they are subjected to bias and the overpricing of services.’

Tesco says customers can change their marketing preferences in their account, and that receiving targeted marketing is not a condition of benefiting from Clubcard offers or points.

But when I logged into my account on the Tesco website, I could only find an option to opt out of receiving ‘marketing offers or promotions from Tesco stores by email, text message, phone and post’. There is no obvious mention of targeted marketing in store or on the website or smartphone app.

Some other retailers also offer special prices to loyalty card holders. Superdrug has a rotating selection of deals only available to its Health & Beautycard holders.

And in September, Sainsbury’s introduced a scheme called My Nectar Prices, which offers discounts on selected goods to those who have its Nectar card and use its SmartShop phone app to shop in store.

But unlike Tesco, both retailers allow customers to benefit from other discounts and offers without having to use a loyalty card.

A spokesman for Tesco says: ‘We make it easy for customers to make choices about the data they share, and you can have a Clubcard and benefit from Clubcard Prices while choosing not to receive targeted marketing.

‘We only ever use data customers have agreed to share with Tesco, which allows us to personalise our offers. So, for example, if you’re looking for a bottle of red wine for Christmas and there’s a great offer on the wine you usually buy, it’s helpful for us to let you know.’

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High price to pay for leaving card at home 

Andy Coley has shopped at Tesco for years but now avoids the supermarket because he has to pay more if he forgets his Clubcard.

He says: ‘It feels like a first-class and second-class pricing system, where only some people are rewarded. Those who forget their card feel as if they are throwing money away.

‘Since Covid we all have enough things to worry about when visiting a supermarket such as keeping safe.’

‘Price-attacked’: Andy Coley with his daughter Megan, four

‘Price-attacked’: Andy Coley with his daughter Megan, four

The mindset resilience trainer keeps his Clubcard on a ring with his car keys, which he does not always have with him.

And he does not have the store’s smartphone app.

He estimated that he lost out on around £50 of discounts during one big shop because he did not have his Clubcard. Andy, 45, of Lewisham, south-east London, says he has also noticed that Sainsbury’s is introducing this type of pricing for Nectar card customers.

A recent offer on a bag of nectarines cost £1.23 with a Nectar card compared to £1.50 without.

He says: ‘You feel like you have missed out when you should not have. Unless I need something specific from Tesco I will not shop there any more as I do not like being price-attacked.’  

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Denis Ava
Denis Avahttps://allbusinessreviews.org/
Denis Ava is mainly a business blogger who writes for Biz Grows. Rather than business blogs he loves to write and explore his talents in other niches such as fashion, technology, travelling,finance,etc.

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